Refund Policy

This policy applies to all Soya paid plans: Silver, Gold, and Diamond. Diamond is the highest tier and includes the broadest premium access.

A refund request is only eligible if a support ticket is submitted within 7 days of the original purchase timestamp.

Requests submitted after 7 days are not eligible for a refund.

To request a refund, open a support ticket and include:

• Discord account identifier used for purchase.
• Purchase reference and date.
• The plan purchased (Silver, Gold, or Diamond).
• Brief reason for the request.

Eligible requests are reviewed in good faith and usually resolved in the order received. If approved, refunds are issued to the original payment method.

Processing times can vary based on payment provider timelines and financial institution clearing times.

Refunds are generally not issued when:

• The ticket was opened after the 7-day eligibility period.
• The request is missing sufficient purchase verification.
• The issue stems from third-party outages outside Soya control.

We may revise this policy for legal, operational, or billing changes. The latest published version governs new purchases and requests.