Privacy Policy

This policy applies to Soya bot features, dashboard usage, premium subscriptions, and support interactions connected to Soya.

Soya is designed to minimize data processing. We only process data needed to operate the bot and essential features.

• Discord identifiers such as user ID, guild ID, channel ID, and role-related context required for commands.
• Playback and queue-related records needed to run active sessions and optional history functionality.
• Plan and billing status required to enforce Silver, Gold, and Diamond entitlements.
• Support ticket information you voluntarily submit.

We do not collect unnecessary personal profile data, and we avoid retaining user data beyond operational requirements.

We process data for legitimate service purposes, including:

• Delivering music playback and command responses inside Discord servers.
• Maintaining queue controls and optional history feature continuity.
• Preventing abuse, securing systems, and maintaining service reliability.
• Managing subscriptions and resolving support requests.

We retain only data that is necessary for bot functionality and operational integrity. Playback history data is retained only where needed for the history feature and may be removed when no longer required.

We periodically review retained records and delete or anonymize data that is no longer necessary.

Soya processes data in the United States. Where personal data is subject to regional protections, including GDPR, we apply safeguards to support lawful transfers and responsible handling.

Soya follows GDPR-aligned principles, including data minimization, purpose limitation, and security by design.

• Access and transparency: users may request information about data processed for their use of Soya.
• Correction and deletion: users may request correction or deletion where applicable.
• Objection and restriction: users may request limited processing where legally permitted.

We do not sell personal data. We may use trusted infrastructure or payment providers to operate Soya. These providers only receive data needed for their services and are expected to follow appropriate security obligations.

We use administrative, technical, and organizational safeguards designed to protect data against unauthorized access, loss, or misuse.

No internet system can guarantee absolute security, but we continuously improve our controls and incident response readiness.

Soya is intended for Discord users and communities. Users should meet the applicable minimum age required by Discord and local law.

We may update this Privacy Policy to reflect service or legal changes. Continued use of Soya after updates indicates acceptance of the revised policy.